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Company Complaints

The consumer complaint comparison guide provides you with helpful information to assess your insurance company and compare it against other insurance companies.

The consumer complaint index measures the number of consumer complaints for one company in relation to other companies in the same market. A company with a complaint index of 1 has an average number of complaints. A company with a complaint index higher than 1 has more complaints than average.

For the year and the category

Definitions: Complaint | Complaint Index | Market Share | Premium

To sort by category, click on the column header.                                             Print Version
Company Name # of Complaints Index Market Share Premium
State Farm Mut Auto Ins Co
0
0.00
13.05%
$91,549,547
Farm Bureau Mut Ins Co Of ID
3
1.22
10.65%
$74,718,978
Farmers Ins Co Of ID
1
0.41
10.49%
$73,586,877
Safeco Ins Co Of IL
1
0.64
6.79%
$47,599,758
Allstate Fire & Cas Ins Co
1
0.75
5.78%
$40,553,405
Progressive Northwestern Ins Co
0
0.00
5.55%
$38,901,198
Geico Gen Ins Co
1
1.35
3.22%
$22,548,922
Progressive Direct Ins Co
0
0.00
2.97%
$20,811,720
American Family Mut Ins Co
3
4.54
2.87%
$20,138,669
Viking Ins Co Of WI
0
0.00
2.30%
$16,128,337
Geico Ind Co
2
4.11
2.12%
$14,840,366
United Serv Automobile Assn
0
0.00
1.99%
$13,940,387
USAA Cas Ins Co
0
0.00
1.57%
$11,037,208
Allstate Ins Co
0
0.00
1.54%
$10,774,914
Liberty Mut Fire Ins Co
0
0.00
1.41%
$9,891,285
State Farm Fire & Cas Co
0
0.00
1.37%
$9,579,815
Metropolitan Prop & Cas Ins Co
0
0.00
1.30%
$9,120,370
Auto Owners Ins Co
0
0.00
1.23%
$8,611,198
Mutual Of Enumclaw Ins Co
0
0.00
1.22%
$8,529,680
Allstate Ind Co
2
7.37
1.18%
$8,280,101

This list is limited to the twenty (20) insurance companies with the highest written premium for the calendar year chosen.

Additional complaint data is available at https://eapps.naic.org/cis/