The Idaho Department of Insurance On-Line Complaints Reconciliation allows insurance companies to voluntarily reconcile complaints received by the Idaho Department of Insurance. This process will not replace our consumer complaint process, it is simply an additional step offered to industry to review the complaints as reported to the NAIC.
Complaints can be reviewed and reconciled at any time during the current calendar year.
All complaints for the prior year must be reviewed by January 30 as access to these complaints will be removed on February 1 (i.e. You can review 2015 complaints through January 2016 but as of 2/1/2016 the 2015 complaints will no longer be available to you for reconciliation.)
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PLEASE BE ADVISED – If a complaint is refuted it will remain (incorrectly) on the list of Registered Complaints until it is finally accepted. So you will need to check the status periodically. You can expect a delay of 7 days to update our system and for those changes to make their way to our website so that you can finally accept the corrected complaint.
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