How to File a Request for Consumer Assistance

You may call the Department of Insurance and speak to a Consumer Affairs Officer about your problem.

In Boise and the surrounding area phone: 208- 334-4250
Toll Free (in-state only) : 1-800-721-3272
Pocatello: 208-236-6411
Coeur d'Alene:  208-666-6850 

The Consumer Affairs Officer will assist you with your problem. If it appears that your problem cannot be resolved over the phone, then you will be asked to request our assistance in writing.

You may either:

• Write us a letter
• Complete our consumer complaint report
• File a consumer complaint on-line

Please give us as much information as you can about the situation. For example, policy numbers, agent name, company name, details of the situation, etc. The more information we have the faster we will be able to assist you.

Mail your letter with any supporting documentation to:

Idaho Department of Insurance
Attention: Consumer Assistance
P. O. Box 83720
Boise, ID 83720-0043