This week's volunteer spotlight shines on Laura Koester who is involved with the SHIBA program as Advocate / Counselor.
Laura is a Pharmacy Tech at one of our local pharmacies and has a dedicated office in that pharmacy for Medicare Counseling. Laura's office is open daily through the Annual Enrollment Period for Medicare Part D / MA-PDP.
Laura has achieved a superior level of counseling Medicare members that seek her assistance each year. Her special skill as a Pharmacy Tech is invaluable when trying to decipher some of the drug lists essential to picking the best plan for the individual.
Laura's open-door policy to all Medicare members has a huge impact on those she assists, not only in the numbers of individuals she counsels every year, but to the repeat inquiries she received throughout the year as a Medicare Counselor.
Laura is a troubleshooter who is not afraid to take on any challenge ... especially if it means saving someone money. Her smile is welcoming, and her laughter is contagious.
Watch this space for monthly changes to our Volunteer in the Spotlight. If you would like to nominate someone to be a volunteer in the spotlight, submit your nomination to your volunteer coordinator, giving the name of the volunteer and why you think he or she deserves to be in the spotlight.
SHIBA Volunteer Website